In each product, click on Size Chart below the Add to Cart button. In the How to Measure? tab you will find instructions on how to measure for each garment, then in the Size Charts tab you can find the size you need.

*It's important to refer to the size chart for each product, the clothes are not exchangeable and not refundable.

You can also view the short instructional video by clicking Here to find the right size for you.

We offer a 90-day warranty against any manufacturing defects. Please write directly to this email address: serviceclient@arseno.qc.ca or call us at 1-877-562-0831, extension 100 (photos will be requested).
 
In the case of a manufacturing defect, we will cover the shipping costs. We will replace the garment or issue a refund if an exchange is not possible.

Any error must be reported to our customer service department within 7 days of receiving the garment.
Please write directly to this email address: retours@arseno.qc.ca or call us at 1-877-562-0831, extension 100.

In the case of an error on our part, we will cover the shipping costs. We will replace the garment or issue a refund if an exchange is not possible.

Please refer to the table Delivery time higher. If you have any further questions about delivery, you can call customer service at 1 (877) 562-0831, extension 100.

Resetting the password usually resolves this issue. If the problem persists, you can call customer service at 1 (877) 562-0831, ext. 100.

Credit card

You can get a prepaid credit card at most drugstores, convenience stores and other stores. You can then pay on our platform by selecting the credit card option.

After 3 attempts to log in with a wrong password, your account will be blocked for 30 minutes. Please wait for this time and try to log in again afterwards.

1 - Click on Login at the top right of the store page
2 - Click the following button:

 
3 - You will receive a password reset email (see your junk mail)
 
The password must meet the following conditions :
– 8 characters
– 1 Capital letter
– 1 Minuscule
– 1 Number
– 1 Special character [@#$ % ? &* !]

Example of a password that would work well : ToyotaCorolla!2021 ou CélineDion1234$

 4- Once you have changed your password, connect to the site and that's it! You can now place your order.

The system sends you certain communications automatically, by email. Such as: your order pending confirmation, order confirmation, reminder for an abandoned cart in the store, password recovery email. If you do not receive these emails, please check your SPAM folder and look for an email from Odoo (our management system). You will then be able to authorize the contact as being from a safe source in order to receive all previous communications directly in your inbox.

Your data is collected, used and disclosed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). To learn more about our Privacy policy.

For your part, you are responsible for ensuring the security of your personal information by using good practices such as:

• use a password manager;

• create a unique and complex password;

• make sure to keep your password confidential;

• change your password regularly.

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